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KidsMulch is a division of Charlotte Playsets
704-552-2569

Accept Credit Cards






Shipping & Returns

Returns Policy

Purchases may be returned within 30 days of the date you received the order, unused and in original condition and packaging, for a refund, minus a 25% restocking fee. Customer is responsible for round trip shipping charges unless the item arrived damaged, defective or if we shipped the incorrect item. If item was purchased during a free shipping promotion, the actual shipping charges that we incurred will be deducted from your refund. You must obtain a RETURN AUTHORIZATION NUMBER. Returns will not be accepted without this number. Please complete our form to obtain a return authorization number.
 
 EXCEPTIONS:
 

 **Custom orders that are made especially for you and shipped directly from the artisan are non-refundable, unless defective.
 
 **Personalized items are not returnable.
 Damage During Shipping
 
 Damage should be noted with the freight carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date.
 
 EXCHANGES
 

 Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock. However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.
 
 Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.
 

GIFTS

Gifts may be returned for store credit or credited back to purchaser's credit card within 30 days of the date you received the order. If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.

IMPORTANT INFORMATION, PLEASE READ

Please include a copy of the original sales receipt with your return.

Please circle the items that you are returning, and note for us if you would like an exchange or credit.

Returns may only be credited back to the card used to make the original purchase.

Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.

NOTE: It is always best to send your package back in a manner that is traceable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.