Information Page

Shipping
Certain products may incur a shipping surcharge, but this will be clearly noted in the product description. Orders usually ship within 2 weeks, unless otherwise indicated in product description. At this time we only ship to the contiguous U.S. and we cannot ship to PO Boxes or military address.

Products that ship via Motor Freight: Carriers usually schedule deliveries Monday through Friday between 9:00 AM and 5:00 PM. When your product arrives in your local area the motor freight company will call you for a scheduled delivery location and time so you are there to sign for the delivery. You should obtain the freight company's phone number in case you need to change the delivery time or you may be charged for the first attempt to deliver if no one is there to accept delivery.

Standard freight delivery only provides curbside delivery. You will be required to provide the extra man power or a loading dock for anything other than curbside delivery. Additional delivery charges may be incurred if you require special services such as lift-gate, inside delivery, etc. When the motor freight company calls to arrange a delivery time and location, specify any special services you will require of them and confirm the charges you will incur.

The carrier will require that you accept and sign for the shipment. Before you sign for receipt of your product(s) please carefully inspect each package for damage of goods inside. If you discover any damage, you may refuse the shipment but please note damages on the delivery receipt whether you accept the shipment or not. Report damages to us the same day if possible. Damages must be reported to us within 3 business days.

If you have any questions about motor freight shipments, please do not hesitate to contact us sales@kidsmulch.com.


Payment options
We accept Paypal, Visa,  and MasterCard. You may also send a check or money order. Please make checks out to Charlotte Playsets.

COUPONS
Coupons may be redeemed by using appropriate coupon codes upon checkout.

TAX
Purchases billed to North Carolina address will be charged 8.25% sales tax.

Privacy Policy
We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We may contact you from time to time regarding your order status or about products or specials that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you.

We use return email addresses from your email correspondence to us to answer the email we receive. Such addresses from your correspondence are not used for any other purpose and are not shared with outside parties.

Finally, we do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without providing you an opportunity to tell us not to allow such unrelated uses.

Backorders
If a popular item has sold out, we will sometimes accept backorders as a courtesy to our customers. Your credit card will not be charged until the item is preparing to ship, but this reserves the item for you. The estimated date of arrival specified on the item description is an estimate and often changes, as we are usually waiting for product to arrive from overseas. Please check back periodically to see if the date changed. We have the right to cancel backorders that are approaching or exceeding 90 days. You may cancel your backorder at anytime before shipping with no penalty. If your credit card expires before the item arrives, your backorder will be voided and you will need to re-order. If you use PayPal, you will be charged at the time of ordering.
 

Return Policy

Purchases may be returned within 30 days of the date you received the order, unused and in original condition and packaging, for a refund, minus a 25% restocking fee. Customer is responsible for round trip shipping charges unless the item arrived damaged, defective or if we shipped the incorrect item. If item was purchased during a free shipping promotion, the actual shipping charges that we incurred will be deducted from your refund. You must obtain a RETURN AUTHORIZATION NUMBER. Returns will not be accepted without this number. Please complete our form to obtain a return authorization number.

EXCEPTIONS:

**Custom orders that are made especially for you and shipped directly from the artisan are non-refundable, unless defective.

**Personalized items are not returnable.
Damage During Shipping

Damage should be noted with the freight carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date.

EXCHANGES

Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock. However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.

Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.

GIFTS

Gifts may be returned for store credit or credited back to purchaser's credit card within 30 days of the date you received the order. If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.

IMPORTANT INFORMATION, PLEASE READ

Please include a copy of the original sales receipt with your return.

Please circle the items that you are returning, and note for us if you would like an exchange or credit.

Returns may only be credited back to the card used to make the original purchase.

Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.

NOTE: It is always best to send your package back in a manner that is traceable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.

Dealer Inquiry

KidsMulch welcomes dealer inquiries. If you are interested in selling rubber mulch please contact scott@kidsmulch.com